100% Total Satisfaction Guarantee Policy

We truly value your business!  Your total satisfaction is our number one aim.  We have made every effort to ensure that our information products offer our customers a tremendous convenience and exceptional value.  You can rest assured that we will do all that we can to make your buying experience with us fast, efficient and pleasurable. 

Please review our customer satisfaction guarantee policy before placing an order.  Thank You!

About Our 100% Total Satisfaction Guarantee:
If our products should fail to meet your expectations, we will cheerfully refund the full purchase price within five (5) days of purchase.  Payments will be refunded according to the original method of purchase.

Refund Request: 
To request a refund, please submit your request by email within 5 days of purchase to: refunds@startupbusinesssurvivalguide.com. 

Refund Application:
In order to process your refund application as quickly as possible, please provide the following information via email:

  • First and Last Name of the Purchaser
  • Billing Address of the Purchaser
  • Method of Payment (credit, debit or bank account)
  • Last 4 digits of the account number
  • Day Time Contact Telephone Number
  • Email Address

Refund Terms and Conditions:
Our desire is to expedite your refund request as quickly as possible.  Please ensure that all information requested in the Refund Application is furnished within 5 days of purchase.  Failure to comply with the Refund Application and Request procedures will result in a denial of your refund request. 

Help Desk:
To offer you the most efficient service possible, we have established a dedicated customer support contact address.  If you have lost your password to access your products or have other technical support issues, please contact us at helpdesk@startupbusinesssurvivalguide.com.

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